ZennieYour privacy with Zennie
What Zennie processes, what you control, and how to request deletion.
Who operates Zennie
Zennie is an AI assistant operated by Zoopcoder Inc. This policy covers the Zennie Android and Wear OS apps and their associated Zennie services. Contact [email protected] for privacy questions.
Account and device information
We process your account email, password hash, optional display name and profile, account and device identifiers, device public key, model, app version, sign-in sessions, push token, and security, request and technical error logs. Passwords are stored as hashes. The app uses device credentials to connect the phone and watch to your account. A paired watch needs the Zennie phone app for setup.
Conversations and memories
When you start a voice conversation, microphone audio and the conversation context you choose to share are transmitted to Zennie and AI providers, including Google, to transcribe speech and generate responses. Conversation text, tasks, preferences, memories and notes you choose to keep, including journal, transaction notes or purchase information you share, may be saved to your account. Conversation audio is saved while Record my calls is on. Recording is on by default and the default audio retention is 90 days. You can turn recording off, change retention, or delete recordings in the phone app under Apps → Call recordings. You can mute the microphone, end a conversation, review or delete memories, and manage saved conversations and recordings. AI output can be inaccurate. Zennie is not a substitute for medical, legal, financial or emergency services.
Features you choose
When you enable a supported feature, we process the information needed for it: selected contacts for contact lookup; foreground location when you ask for location or navigation; photos, camera frames, supported files or screen contents you choose to share; email content or connected-service data after you link that service; and notification app names, sender names and message text when you grant optional notification access and ask Zennie to use it. Notifications may contain emails, SMS or other messages. Linked WhatsApp history may also be stored locally according to its connection settings. Screen sharing requires Android permission and an in-app explanation. Camera, microphone and location access can be denied or revoked in Android settings. The Play release does not request SMS or system call-log permissions and does not collect system call logs, background location or Health Connect records, and does not control other apps through an accessibility helper.
Optional background learning
Background learning is off by default and requires affirmative in-app agreement plus Android notification access. If you enable it, Zennie retains newly arriving payment and order notifications locally, and other notifications (including message content) only if you separately enable that source. These may contain financial details, purchases, app names, sender names and personal messages. Recognized passwords and verification codes are excluded, but automatic detection is imperfect. Classification runs on your phone without background AI requests. You can exclude an app and delete its retained events.
If you enable phone observations, screen on/off and airplane-mode transitions observed while the Android notification service is connected are retained locally. Repeated intervals can generate an occasional question; an inactive phone is not proof of sleep, and airplane mode is not proof of any physical activity or location. Collection gaps remain unknown. Explanations you confirm are stored as your statements, separately from observations. You may choose to include sleep, rest or exercise information in those explanations; this does not enable health sensors or Health Connect. Android battery management, force-stop, revoked permission or disconnection can interrupt collection.
The journal is encrypted using Android Keystore, excluded from device/cloud backups, and separated by sign-in on this phone. Choose 7, 30 (default) or 90 days of retention, capped at 5,000 events. Pause collection, delete individual events, delete all history and preferences, or turn off questions in Life → Background learning. Signing out deletes that sign-in's local learning history. Existing notifications from before consent are not imported.
No journal content is uploaded automatically. A separate optional “Allow summaries when I ask Zennie” switch permits sharing notification-derived amounts, recent notification and order descriptions, observed phone periods, routine questions and confirmed routine explanations with Zennie and its AI providers, including Google, when you request a history summary. This can include sensitive financial and personal information, and shared information may remain in conversation history or memories until separately deleted. You can leave sharing disabled and use the private local journal. Turning off a source stops new collection; it does not delete retained events. Separate WhatsApp and conversation storage have their own controls.
Watch information
The Wear OS companion processes pairing and device identifiers, basic model/version information, conversation references and microphone audio when you tap Talk and grant permission. It does not collect health, movement, GPS, SMS or system call-log data in this Play release. You can mute, end a conversation, and unlink the watch.
Service providers and sharing
We use hosting, communication, AI processing and security providers to operate Zennie. Providers receive information needed for their role. Google Gemini data use depends on the API project and service tier: unpaid requests and responses may be reviewed by Google and used to improve Google products. Do not send personal, sensitive or confidential information through an unpaid Gemini project. Use a compatible paid project for that information, and where Google requires paid service. See Google Gemini API terms. If you choose to connect another service or send content to a recipient, that service or recipient also receives the selected information. We do not sell personal information or use app data for advertising. Zennie does not include an advertising or third-party analytics SDK. We may disclose information when legally required or necessary to investigate abuse and protect users.
Human review and AI reports
Authorized staff may access information needed to support you, investigate problems, moderate reported AI content, or fulfill privacy requests. Use “Report AI response” in the app, or the watch's report control, to send a concern to our team. A report contains the reason you enter, account/device identifiers, and an optional conversation reference. It does not automatically attach raw audio. Do not include passwords or another person's private information in a report.
Security and retention
Data is encrypted in transit using HTTPS and secure WebSockets. Conversations are not end-to-end encrypted because our services and AI providers process them. We retain account information and content while your account exists or until you delete the relevant content or request account deletion. Security, abuse, legal and transaction records may be retained for the periods necessary for those purposes. Backups may persist temporarily after deletion and are not restored to ordinary use.
Delete or access your information
In the phone app, open You → Your account → Request account deletion. You can also use the public deletion request page without installing or signing in to the app. We verify control of the account before processing a request and aim to complete account and associated data deletion within 30 days. You may also request access, correction, export or deletion of specific information by emailing us from your registered email address. We will explain any records that must be retained.
Adults and policy changes
Zennie is intended for people aged 18 and over. We do not knowingly offer accounts to children. Changes to this policy are posted here with an updated date; material changes that require consent will be presented in the app.